Disclaimer: We are a small business that relies on launch days, meaning that every limited edition collection drop is a majorly important event for us and that the entire teams puts all of their energy into every aspect of a release. Please be mindful of this when shopping and be sure that you really want and will wear the garment you are purchasing (and that it fits!). When customers change their mind about their purchases or buy a piece just to try it on without being sure, it takes away the possibility for another customer to purchase the item. And also diminishes the value of said item, affecting our bottom line.
There are 3 types of purchases and 3 categories of returns.
1) FINAL SALE: This is all made-to-order, sale items, and minimal waste collection pieces. We do not offer any sort of refund or store credit for these items. Please contact us before purchasing MTO if you have any questions! All fit and color questions must be addressed PRIOR to ordering, it cannot be remedied after.
2) First time customers purchasing ready-to-ship garments: If you are a potential new customer and don't know how FTC pieces will fit you yet, you can purchase once knowing that you may return the item if you are not satisfied with the fit. We will provide a return label, and either refund you the price of the garment + tax, or offer store credit for the full amount paid (including shipping).
3) Returning customers purchasing ready-to-ship garments: If you are a returning customer and purchase an RTS garment you are not satisfied with, you may return your piece for store credit in the amount paid for the garment (not including shipping) minus a 5% restocking fee. We will provide you a return label.
ALL RETURNS MUST BE INITIATED WITHIN 3 DAYS OF DELIVERY. If you fail to send your garment back within 5 business days, we will not accept the return. Refunds and store credit will be given as soon as we have received the garment. If you want to ensure that there will be no shipping problems, please purchase insurance on your package. FTC is not responsible for items lost by our shipping providers.
Please be sure you know your measurements before ordering, and email or message us via the chat box on our site if you have any questions PRIOR to ordering. We can almost always steer you in the right direction.