free shipping on orders over $250 for u.s. customers

Exchange Policy

  • Returns must be initiated within 7 days of delivery confirmation. Please send us an email to with any questions or comments. Once we confirm your eligibility for return, we will email you a return label.
  • For first time returns, we will pay for the return shipping label. All other returns the shipping label will be deducted from the store credit.
  • At this time, we are only accepting returns from US customers.
  • We process all of our returns for store credit. If you are looking to exchange for a different size or color, you will have to repurchase.
  • Sale Items are final sale and not eligible for return. 
  • The items must be unwashed and unworn and care tags intact. There should be no signs of wear, pet hair, etc. 
  • The return USPS shipping label will be sent via email and can be printed at home.
  • Carefully repackage garments. Care tags should be intact. The original shipping bag can be reused. 
  • Please include the original packing slip. If this is not possible, please include a note with your order number and contact information.
  • Print the shipping label at home. Ship your package back to us within 3 business days of receiving the return label. All you have to do is drop the package off at USPS! No need to wait in line or pay for a label yourself.
  • Wait patiently! We will send you your store credit via email once we have processed your return.  
At Fusion Threads, sustainability is woven into every fiber of our business. Our exchange policy is rooted in our commitment to a more conscious and mindful approach to fashion and retail.
At the heart of our policy lies a deep desire for sustainability in all aspects of our operations. We believe that the rampant culture of fast fashion and instant gratification is neither environmentally nor economically sustainable. By offering this exchange policy, we aim to reduce unnecessary expenses and emissions, contributing to a healthier planet.
We urge you to pause, reflect, and make informed decisions about the products you choose to bring into your life. Consider the longevity of the style, the quality of the materials, and the ethical practices behind each garment. We want you to feel a connection to every aspect of your purchase, from the hands that craft the fabric to those who stitch the garments and respond to your inquiries.
Just as we adhere to ethical and sustainable procedures throughout our work, we encourage you to embrace similar values in your purchasing decisions. Together, we can create a more sustainable and mindful fashion industry, one thoughtful exchange at a time.
If you fall outside of the range of being able to return an item to us, please join our buy-sell-trade Facebook group devoted specifically to Fusion Threads Collective! Link below