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Exchange Policy

Disclaimer: We are a small business that relies on launch days, meaning that every limited edition collection drop is a majorly important event for us and that the entire teams puts all of their energy into every aspect of a release. Please be mindful of this when shopping and be sure that you really want and will wear the garment you are purchasing (and that it fits!). When customers change their mind about their purchases or buy a piece just to try it on without being sure, it takes away the possibility for another customer to purchase the item. And also diminishes the value of said item, affecting our bottom line.

 

There are 3 types of purchases and 3 categories of returns.

1) FULL CASH REFUND FOR FIRST TIME CUSTOMERS: If you are a potential new customer and don't know how FTC pieces will fit you yet, you can purchase once knowing that you may return the item if you are not satisfied with the fit. We will provide a return label, and either refund you the price of the garment + tax and shipping, or offer store credit for the full amount paid (including shipping).

2) EXCHANGES (store credit minus restocking fee for MTO): This can apply to any made-to-order or ready-to-ship garment you are not 100% satisfied with. MTO exchanges will deduct a 10% restocking fee and there is no restocking fee for RTS. Returns must be initiated within one week of delivery and you are responsible for the return shipping label. Returns not shipped within two weeks of delivery will not be accepted. Please contact us before purchasing MTO if you have any questions about measurements/fabrics/colors! 

3) FINAL SALE: This applies to all minimal waste pieces, accessories and undergarments. We do not offer any sort of refund or store credit for these items. 

ALL RETURNS MUST BE INITIATED WITHIN 7 DAYS OF DELIVERY. If you fail to send your garment back within two weeks, we will not accept the return. Refunds and store credit will be given as soon as we have received the garment. If you want to ensure that there will be no shipping problems, please purchase insurance on your package. FTC is not responsible for items lost by our shipping providers.

If you fall outside of the range of being able to return an item to us, please join our buy-sell-trade Facebook group devoted specifically to Fusion Threads Co! Link below

https://www.facebook.com/groups/244976354159027

Please be sure you know your measurements before ordering, and email or message us via the chat box on our site if you have any questions PRIOR to ordering. We can almost always steer you in the right direction.