Exchange Policy
It is our goal to support you in shopping consciously. If you have any questions concerning fit and measurements before purchasing please reach out to us! We are more than happy to help you make the right decision for you! If you are unsatisfied with the fit of your garment we have options:
1) FULL REFUND FOR FIRST TIME CUSTOMERS: If you have not shopped with us before and are unsure of how Fusion Threads Collective will fit you, we will honor a return for the purchase price + tax if unsatisfied with your first purchase. Items must not have been altered, worn (beyond initial try-on), or washed. Returns must be initiated within 7 days of delivery confirmation, please reach out to us as soon as possible. We will provide the return label and either refund via payment method or store credit for the full amount paid (excluding shipping). Refunds will be issued when the item arrives back at Fusion Threads Collective.
2) EXCHANGES (non-altered items): we will allow an exchange for store credit for the purchase price + tax of ready-to-ship items that have not been altered, worn (beyond initial try-on), or washed. You must reach out to us with in 7 days upon delivery confirmation, please reach out as soon as possible. We will send you a return label back to us. If you decide to exchange for a different size or color, you must purchase this shipping label back to you. Funds will be issued when the item(s) arrives back at Fusion Threads Collective. If an item comes back in washed or worn condition we may charge a 15% restocking fee.
3) FINAL SALE: This applies to all sale items, minimal waste pieces, accessories and undergarments (including the Blake Bralette). *Any items that we have altered to your measurements, including Boho Bell Bottoms that have been cut to your inseam, are not eligible for a return or exchange. We do not offer any sort of refund or store credit for these items. If you are still unsatisfied we suggest reselling in our Facebook group (linked below).
All returns must be initiated within 7 days of delivery confirmation. If you fail to send your garment back within two weeks, we will no longer accept the return or exchange. Refunds and store credit will be given as soon as we have received the garment. If you want to ensure that there will be no shipping problems, please use the provided return label.
Fusion Threads Collective is not responsible for items lost by our shipping providers and we will not refund shipping costs. We provide the option for additional insurance on your package.
If you fall outside of the range of being able to return an item to us, please join our buy-sell-trade Facebook group devoted specifically to Fusion Threads Collective! Link below