Exchange Policy
It is our goal to support you in shopping consciously.
If you have any questions concerning fit, sizing, or measurements, please reach out to us before purchasing. It is best for us to be able to guide you prior to ordering and we are always happy to help you make the right decision.
If there seems to be a mistake or defect with your order, please let us know so that we can make it right! We are a tiny team and oversee every step of the process, meaning we are both making the garments and responding to customer service inquiries. We will always do our best to ensure you are happy with your order!
If you are unsatisfied with the fit of your garment we have options for USA Based Customers. At this time, we do not offer exchanges or returns for customers outside of the USA.
1) FREE EXCHANGES FOR FIRST TIME CUSTOMERS: If you have not shopped with us before and are unsure of how Fusion Threads Collective garments will fit you, we will honor a free exchange for your first purchase. Returns must be initiated within 14 days of delivery confirmation, so please reach out to us as soon as you decide the item will not work for you. We will provide the return label and either store credit for the cost of the garment or an exchange for another size.
2) EXCHANGES: We will allow an exchange for store credit (minus a 5-15% restocking fee) for the purchase price of both ready-to-ship items and preorder items. Original tags must still be attached to the garment. You must reach out to us within 14 days after delivery confirmation. We will provide the return label. We will issue the exchange or store credit for the returned items (minus a restocking fee and the cost of shipping) when the item(s) arrives back at Fusion Threads Collective.
3) FINAL SALE: Final Sale includes sale and clearance items. Final Sale items will be disclosed in the listing details if applicable. If you are still unsatisfied we suggest reselling in our Facebook group (linked below).
All exchanges must be initiated within 14 days of delivery confirmation. If you fail to send your garment back within two weeks, we will no longer accept the return or exchange. Store credit and exchanges will be processed as soon as we have received the garment.
Included in the cost of shipping, is insurance for the full amount paid for all orders. We are not accountable for lost or stolen packages once they have been marked as delivered! Please make sure to include a correct and valid shipping address and make sure the delivery location is secure. Tracking is provided to ensure safe delivery.
International Customers: Please note that you will likely have to pay a customs fee to have your order delivered once it crosses the border. We legally have to include the price of the garments. Items cannot be sent as a gift. We cannot offer exchanges or returns outside of the USA.
If you fall outside of the range of being able to return an item to us, please join our buy-sell-trade Facebook group devoted specifically to Fusion Threads Collective! Link below
https://www.facebook.com/groups/244976354159027