Exchange Policy
It is our goal to support you in shopping consciously. If you have any questions concerning fit and measurements before purchasing please reach out to us! We are more than happy to help you make the right decision for you! If there is a mistake or defect with your order that is on us and we will fix it!! If you are unsatisfied with the fit of your garment we have options:
1) FULL REFUND FOR FIRST TIME CUSTOMERS: If you have not shopped with us before and are unsure of how Fusion Threads Collective will fit you, we will honor a return for the purchase price if unsatisfied with your first purchase. Items must not have been altered, worn (beyond initial try-on), or washed. Returns must be initiated within 7 days of delivery confirmation, please reach out to us as soon as possible. We will provide the return label and either refund via payment method or store credit for the full amount paid (excluding shipping and tax). Refunds will be issued when the item arrives back at Fusion Threads Collective.
2) EXCHANGES (non-altered items): we will allow an exchange for store credit (minus a 5-15% restocking fee) for the purchase price of ready-to-ship items that have not been altered, worn (beyond initial try-on), or washed. Original tags must still be attached to the garment. You must reach out to us with in 7 days upon delivery confirmation, please reach out as soon as possible. Return shipping is the responsibility the customer. We will issue exchange or store credit for the returned items minus a 5% fee when the item(s) arrives back at Fusion Threads Collective. If an item is preordered or comes back in washed or worn condition we may charge a 15% restocking fee or deny the return.
3) FINAL SALE: This applies to all sale items, minimal waste pieces, accessories and undergarments (including the Blake Bralette). *Any items that we have altered to your measurements, including Boho Bell Bottoms that have been cut to your inseam, are not eligible for a return or exchange. We do not offer any sort of refund or store credit for these items. If you are still unsatisfied we suggest reselling in our Facebook group (linked below).
All returns must be initiated within 7 days of delivery confirmation. If you fail to send your garment back within two weeks, we will no longer accept the return or exchange. Refunds and store credit will be given as soon as we have received the garment. If you want to ensure that there will be no shipping problems, please use the provided return label.
Returns should be mailed to:
Fusion Threads Collective
100 Cherokee Boulevard, suite 212
Chattanooga, TN 37405
Fusion Threads Collective is not responsible for items lost by our shipping providers and we will not refund shipping costs. We we are not held accountable for lost or stolen packages once they have been marked as delivered! We provide the option for additional insurance on your package. If your item is lost or stolen please file a report with the shipping agency. Please make sure to include a correct and valid shipping address. Tracking is provided to ensure delivery.
If you fall outside of the range of being able to return an item to us, please join our buy-sell-trade Facebook group devoted specifically to Fusion Threads Collective! Link below